Refund policy

Refund Policy

At viasox 3, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day refund guarantee.

Refund Eligibility

To be eligible for a refund, items must be returned within 30 days of purchase. Products must be unused, unwashed, and in original condition with all tags attached. Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect your return.

How to Request a Refund

To initiate a refund, please contact our support team at viasoxsupport@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Exceptions to Refunds

The following items are not eligible for refund:

• Items that have been worn, washed, or damaged by customer misuse
• Items without original tags or packaging
• Custom or personalized orders
• Final sale items marked at checkout
• Items returned after 30 days from purchase date

Defective Products

If you receive a defective or damaged product, please notify us immediately at viasoxsupport@gmail.com with photos. We will replace the item or issue a full refund at no cost to you.