Help Center · 62 answers

Everything to Know About Your Socks

Browse answers on every topic — from sizing and shipping to VIP membership and AI tools.

Viasox Story

5 questions
Viasox created the “World’s First Fancy Socks”, built for comfort and care. Our goal is to become the name people reach for when they want more comfort and support underfoot — above all those living with foot complications. We make genuinely high-quality socks, but it goes further than that: we are a community set on bringing ease and style into ordinary days.
Viasox started with Uncle Bill, the much-loved uncle of our founder, Dimos. Uncle Bill lived with constant foot discomfort, and watching him deal with it day after day raised a question: “Why hasn’t anyone built something better?” After many nights of research, the EasyStretch™ Sock came to life. We have since grown into Compression Socks, Ankle Compression Socks, and Ankle Socks.
Yes. For every order placed, we give $1 to charitable organizations. Choosing Viasox means you are not only buying socks — you are joining a movement and leaving a mark.
Our products are designed, handled and distributed out of North America. We take care that every item is looked after properly before it reaches you.
Choosing Viasox gets you: attentive customer support, protected and insured packages, North American-designed products, a welcoming community, and socks engineered around comfort and foot health. We are more than a sock brand — we are a support system for your feet.

Products

8 questions
We make four specialised sock lines:

EasyStretch™ Socks — Ultra-stretchy top (fits a calf circumference up to 30”), triple-padded bottoms, and seamless toes.

Compression Socks — 12–15 mmHg graduated compression that supports circulation and helps with swelling.

Ankle Socks — Stretchy at the ankle, anti-blister tab, triple-padded bottoms, and breathable mesh.

Ankle Compression Socks — Even compression in a low-cut shape with triple-padded bottoms.
EasyStretch™ Socks are our flagship — the original idea Viasox was built on. Their ultra-stretchy top takes calf circumferences up to 30 inches, which makes them well suited to wider calves, swelling, or sensitivity around the leg. They also carry triple-padded bottoms for cushioning and seamless toes that keep irritation down.
Our Compression Socks run full length (knee-high) and deliver 12–15 mmHg of graduated compression, so the pressure sits strongest at the ankle and eases as it travels up the leg. That supports blood flow and helps with swelling across the whole lower leg.

Our Ankle Compression Socks give even compression in a low-cut, ankle-length shape — handy for anyone wanting focused foot and ankle support without a full-length sock.
Our compression socks give solid support through the day, but we generally suggest taking them off before sleeping unless your healthcare provider says otherwise. Lying down changes how your circulation works, and the compression may not help as much then.
Machine wash on a gentle cycle in cold water and tumble dry on low. Skip bleach and fabric softener, since both wear down the elastic fibres. Turning the socks inside out before washing helps keep colours and patterns looking right.
Mystery Socks are a playful surprise option: you get a selection of Viasox patterns and styles picked by our team. It is an easy way to try new designs at a good price — and you may well turn up a new favourite.
We keep listening to customer feedback so we can improve the products. When we bring in new materials or change how something is built to improve comfort, durability or fit, you may notice a small difference. That means you have an upgraded version of the original product, not a lesser one.
Yes! We carry a Peanuts™ Collection with the much-loved Snoopy and Peanuts characters. Do note that every licensed item is final sale and cannot be returned or refunded, even when bought by mistake or in the wrong size.

Picking the Right Socks

6 questions
Viasox makes everyday comfort socks rather than sport-specific performance socks. For long days standing or long journeys, take a look at our Compression Socks (knee-high, mild 12–15 mmHg graduated compression) or Ankle Compression Socks (low-cut, even compression). For walking and easy hiking, our Ankle Socks carry triple-padded bottoms, an anti-blister tab and breathable mesh. For distance running or technical hikes, a dedicated athletic sock may serve you better.
On our website you can pick up multi-pair bundles of every sock line, including 5-Pack Bundles, or build your own pack of patterns. Multi-pair savings apply automatically in your cart. For wholesale or bulk orders for a business — a retailer, clinic or care facility — apply through our wholesale page.
Plenty of people with diabetes or sensitive feet look for a non-binding top, seamless toes and a cushioned sole. Our EasyStretch™ Socks carry all three: an ultra-stretchy top with no tight elastic band (it stretches to a 30” calf), seamless toes and triple-padded bottoms. Our Ankle Socks give the same padded sole in a low-cut style. Viasox socks are not a medical device and are not intended to treat any condition, so check with your doctor or podiatrist about which sock suits you.
Measure the widest point of your calf and pick a sock that stretches beyond it. EasyStretch™ Socks stretch to 26” (S/M), 28” (M/L) and 30” (L/XL), and their non-binding top carries no tight elastic band. Between sizes, go up. Our Compression Socks are built for an 18” calf in every size, so they are not the right pick when you need extra room. If your swelling is new or shifting, speak with your healthcare provider.
Our EasyStretch™ Socks are built for exactly that: the top stretches without squeezing (up to a 30” calf), the toes are seamless and the sole is triple-padded. If a low-cut sock suits you better, our Ankle Socks stretch around the ankle, with the same padded sole and breathable mesh.
Right here. Viasox EasyStretch™ Socks are non-binding socks built for daily wear, with an ultra-stretchy top, triple-padded bottoms and seamless toes, across more than 50 patterns. They come in S/M, M/L and L/XL; the size chart on each product page shows the fit.

Sizing & Comfort

5 questions
Our sizing follows US shoe sizes and covers every sock line:

S/M — Women’s shoe size 5–9 | Men’s shoe size 6–8
M/L — Women’s shoe size 10–12 | Men’s shoe size 9–11
L/XL — Women’s shoe size 13–14 | Men’s shoe size 12–13

For EasyStretch™ and Compression socks we also give calf circumference measurements so you can land on the best fit.
For EasyStretch™ Socks:
• S/M — stretches to a 26” circumference
• M/L — stretches to a 28” circumference
• L/XL — stretches to a 30” circumference

For Compression Socks the calf circumference sits at 18” across every size, since the compression is graduated and built around a standard calf range.
Yes — that is precisely what they are built for. Our EasyStretch™ Viasox have an ultra-stretchy top that takes calf circumferences up to 30 inches (on L/XL). With wider calves, swelling, or sensitivity around the leg, the EasyStretch™ line is what we would point you to first.
Run a flexible tape measure around the widest point of your calf, roughly 6–8 inches below the knee. Keep the tape snug without pulling it tight. Match your measurement against our size chart to land on the right fit. Visit our Sizing Chart page for a visual walkthrough.
Between sizes, we generally suggest going up for a roomier, less restrictive fit — especially with compression socks. If comfort and stretch matter most to you, the EasyStretch™ line is very forgiving and covers a wide span of sizes.

Delivery & Orders

8 questions
Within the US and Canada, standard Insured Shipping (3–6 business days) is free on orders of $35 or more ($35 USD in the US, $35 CAD in Canada); smaller orders pay a flat rate, and quicker Priority Shipping (2–5 business days) can be chosen at checkout. VIP Club Members get free shipping on ALL orders, whatever the total. International orders, the UK included, pay a flat international rate and do not qualify for free shipping.
We ship across the United States, Canada, and many international destinations. International orders may carry extra shipping fees and customs duties depending on your country. Shipping options and costs appear at checkout before you complete the order.
International orders bring extra handling, customs processing and carrier fees that our domestic free shipping threshold does not cover. Those fees are worked out from your destination country and the weight of the order.
Orders leave our North American fulfilment centres within 1–3 business days and you will get a tracking number by email. Within the US and Canada, Standard shipping runs 3–6 business days and Priority Shipping 2–5 business days, as shown at checkout. International orders, the UK included, can take longer depending on customs.
Once your order ships we will email you the tracking number along with a link to follow your package. You can also head to the Track My Order page on our website. If no tracking email has arrived within 3 business days, please get in touch with our support team.
Should you need to cancel or change your order, please get in touch with our customer support team right away at our support team or call . If your order has not been processed or shipped yet, we will do what we can to accommodate the request.
Should you need to change your delivery address, contact us as soon as you can after ordering. We can update it while the order is still unprocessed. Once the order is in transit we may not be able to redirect it, though we will do our best to help.
Orders on our website are priced and charged in US dollars (USD), and orders on our Canadian site in Canadian dollars (CAD). International shoppers see prices in their local currency where that is supported; otherwise the order is charged in US dollars, and your bank or card provider may apply its own conversion.

Returns & Money Back

5 questions
Given the sensitive nature of our products and our commitment to hygiene and quality control, we cannot accept returns or exchanges, and we do not issue refunds. Every product goes straight from our fulfilment centres, so no item has been handled by anyone outside our team.
Should an item reach you damaged or defective, please contact our customer service team within 14 days of receiving your order. Send an email to our support team with a photo of the damaged item, the original and shipping packaging, a short explanation, and your name clearly visible in the photo.
If what arrived is not what you ordered, please contact us within 14 days of receiving your order at our support team. Include a photo of what you received along with your order confirmation. We will move quickly to sort it out.
As a rule we do not take exchanges, for hygiene reasons. That said, where the mistake is ours (wrong item sent, defective product) we will absolutely put it right. Contact us within 14 days of receiving your order with photos and your order details.
No. Every licensed item (our Peanuts™ Collection included) is final sale and cannot be returned or refunded — even when bought by mistake or in the wrong size. Please check item descriptions, sizes and quantities carefully before completing your purchase.

VIP Membership

10 questions
The VIP Club is our premium membership, and it pays for itself inside one or two orders. At $24 per year (billed annually), members unlock perks that save money on every purchase.
• $24 in store credits the moment you join
• 20% back (as store credits) on all physical product orders
• Free shipping on ALL orders (no minimum)
• $20 in store credits on your birthday
• Early access to special launches
• Priority customer support
• Entry to Credit Multiplier Days
Add the Viasox VIP Membership to your cart and go through checkout. Afterwards you will be asked to create an account or sign in to an existing one. Once signed in, your perks apply automatically to every future order.
For now the VIP Membership programme is open only to customers in the United States and Canada.
Sign in to your Viasox VIP account, add items to your cart and head to checkout. Your available credit balance appears there and you can enter how much to put towards the order. Credits come off your total straight away.
Yes. Store credits expire 180 days after they are issued. You can check your current balance in your account portal whenever you like.
Yes. The $24 annual fee is charged automatically to the card on file each year until you cancel. You can cancel whenever you like through your account portal or by contacting our support team. There are no cancellation fees.
Extra discount codes cannot be combined with VIP membership benefits. Your 20% credit back already comes off every order.
Store credits expire 180 days after they are issued. Birthday gift credits and the sign-up bonus follow the same 180-day expiry.
Membership purchases are final and cannot be refunded. You can switch off auto-renewal from your account portal at any point. If you cancel, the membership stays active until 12 months from the original purchase date.

AI & Chatbot Support

7 questions
Be as specific as you can. Rather than “Where is my stuff?”, try “How can I track my order?” or “What is the estimated delivery time to Canada?” The more context you give, the more accurate and useful the answer.
Our AI assistant handles questions on policies, sizing, products and general information well. For anything tied to your account — order status or changing an order — it will hand you over to one of our human customer service representatives.
Our AI is trained on every Viasox policy and product detail, but AI language models can sometimes produce answers that are incomplete or slightly off. If something looks wrong, check this FAQ page or contact our support team directly at our support team to confirm.
Tips for wording your questions:
• Be specific: “What is the calf size for EasyStretch™ M/L?” beats “What sizes do you have?”
• Give context: “I have a 24-inch calf — which sock suits me?”
• Ask one thing at a time for clearer answers.
• If the first answer misses, follow up with a narrower question.
Our AI assistant can help with: product recommendations and comparisons, sizing guidance, shipping and delivery questions, return and refund policy details, VIP Membership questions, order tracking (general guidance), washing and care instructions, and general questions about Viasox and what we do.
To move to a completely different topic, tell the chatbot “Let’s start over” or just refresh the page. That clears the conversation context and lets you begin a fresh, focused conversation.
Yes. Conversations with our AI assistant are used only to support you and improve the service. We do not pass your conversation data to third parties. For the full picture, please read our Privacy Policy.

Viasox vs. Other Brands

8 questions
Bombas is a well-known lifestyle sock brand, best known for its ‘buy one, donate one’ model. Key differences:

• Calf Fit: Bombas sizes by shoe size alone — no calf circumference guidance. Viasox EasyStretch™ stretches to 30 inches, built for wide or swollen calves.
• Medical Focus: Viasox is built around foot health (non-binding tops, seamless toes, triple-padded soles). Bombas sits mainly in comfort and lifestyle.
• Compression: Bombas offers 15–20 mmHg. Viasox offers a gentler 12–15 mmHg, a better match for diabetics or sensitive circulation.
• Price: Bombas compression socks run about ~$28/pair. Viasox VIP Club members earn 20% credit back on every order.
Sockwell is known for Merino wool compression socks, popular with travellers and nurses. Key differences:

• Material: Sockwell uses 31%+ Merino wool (strong on temperature regulation). Viasox uses a bamboo-polyester blend — softer on sensitive skin and easier on the wallet.
• Compression: Sockwell offers 15–20 mmHg. Viasox offers 12–15 mmHg — gentler and a better match for diabetics.
• Wide Calf: Sockwell does not focus on wide-calf or non-binding designs. Viasox EasyStretch™ is built for exactly that.
• Price: Sockwell runs $30–$50/pair. Viasox is more accessible while covering comparable foot-health features.
Comrad is a compression-focused brand with a strong name for breathable, all-day comfort. Key differences:

• Compression: Comrad offers 15–20 mmHg. Viasox offers 12–15 mmHg — gentler and a better match for diabetics and edema.
• Non-Binding Design: Viasox EasyStretch™ has no elastic band at the top — which matters for diabetics. Comrad socks still carry a standard compression band.
• Charity: Viasox gives $1 to charity with every order. Comrad has no comparable giving programme.
• Price: Comrad runs about ~$32/pair. Viasox VIP members earn 20% credit back on every order.
Dr. Scholl’s is a household name in foot care with diabetic socks sold widely. Key differences:

• Availability: Dr. Scholl’s sits in pharmacies everywhere. Viasox is online-only — wider choice and better pricing without retail markup.
• Style: Dr. Scholl’s diabetic socks are mostly plain and functional. Viasox carries 50+ colours and patterns.
• Calf Fit: Viasox EasyStretch™ stretches to 30 inches. Dr. Scholl’s sticks to standard sizing.
• Cushioning: Viasox uses triple-padded bamboo soles. Dr. Scholl’s offers basic padding.
• Support: Viasox adds a VIP membership, attentive customer support, and a charity programme.
Wellow focuses on wide-calf compression socks at 18–25 mmHg. Key differences:

• Compression: Wellow offers 18–25 mmHg (higher, closer to medical grade). Viasox offers 12–15 mmHg — gentler and a better match for everyday wear and diabetics.
• Wide Calf: Wellow fits up to 22 inches. Viasox EasyStretch™ stretches to 30 inches — considerably more room.
• Non-Binding Option: Viasox EasyStretch™ is fully non-binding with no compression band. Wellow has no true non-binding option.
• Style: Viasox carries 50+ fun patterns. Wellow keeps a narrower, athletic-leaning range.
Diabetic Sock Club (DSC) is a dedicated diabetic sock brand made in the USA. Key differences:

• Made In USA: DSC manufactures in the USA. Viasox products are designed and distributed out of North America.
• Wide Calf: Viasox EasyStretch™ stretches to 30 inches. DSC does not match that stretch range.
• Style: Viasox carries 50+ patterns and colours. DSC keeps a narrower design range.
• Value: The Viasox VIP Club (20% credit back, free shipping) delivers strong long-term value.
• Charity: Viasox gives $1 to charity with every order. DSC has no comparable giving programme.
Viasox was designed from the start around foot health challenges:

• 30-Inch Stretch: EasyStretch™ socks stretch to 30 inches — among the most accommodating non-binding socks available.
• Truly Non-Binding: No elastic band at the top means no constriction — which matters for diabetics and anyone with poor circulation.
• Triple-Padded Bamboo Soles: Extra cushioning shields sensitive feet from pressure sores and blisters.
• Seamless Toes: Removes the most common irritation point for diabetic feet.
• Gentle 12–15 mmHg Compression: Supports circulation without over-restricting blood flow.
• Style Without Compromise: 50+ patterns, so foot health never costs you the look.
Viasox makes no specific medical claims, but our products are designed around features podiatrists and diabetes care specialists point to: non-binding tops, seamless construction, moisture-wicking materials, cushioned soles and appropriate compression levels.

Many customers come to Viasox on their healthcare provider’s recommendation. As ever, we encourage you to talk with your doctor or podiatrist about the right sock for your own health needs — above all with diabetes, peripheral neuropathy or circulatory conditions.

Contact & Help

6 questions
There are several ways to reach us:

• Email: our support team
• Phone:
• Live Chat: Click the chat bubble on our website
• Help Centre: our Contact page
Our live customer-care team is on hand Monday–Friday, 9am–6pm EST, and we usually answer emails within 24–48 hours. Our AI chatbot and Help Centre stay open 24/7 for self-serve answers. For anything urgent during business hours, call .
Visit our account page and follow the prompts to set up your account. An account lets you track orders, manage your VIP membership and reach your store credits.
Go to our website and click “Account”, then “Log In.” Click “Forgot your password?” and enter your email address. We will send a password reset link. If nothing arrives within a few minutes, check your spam folder or contact our support team.
You can join our email list at checkout or by entering your email in the newsletter signup on our website. For SMS updates, opt in during checkout. You can leave at any time by clicking “Unsubscribe” in any email or replying “STOP” to any SMS.
For media enquiries, brand partnerships or collaboration opportunities, please email us at our support team with “Media/Partnership Inquiry.” as the subject line. Our team will look over your request and come back to you.